Feedback & Complaints

FEEDBACK & COMPLAINTS

LEAVE FEEDBACK

Tell us if you have has a good or bad experience at the practice
GP PATIENT SURVEY

GP PATIENT SURVEY

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. Visit their “How do I…?” page to learn more or read their FAQ.

More detailed results from the GP Patient Survey are available from the GP Patient Survey website

NHS Friends and Family

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Complaints & Compliments

Complaints and Compliments

Complaints

We are always pleased to receive suggestions, which would improve patient care.

Complaints or difficulties, which you experience, can be raised with any of the Doctors or the Practice Manager. A formal complaint should be made in writing to the Practice Manager who will acknowledge your complaint within 2 working days, investigate and where possible reach a conclusion within 10 working days.

If you would like support to make a complaint help is available via your local Council or Healthwatch.  You can also contact your local Citizens Advice Bureau for support.

Unhappy with the outcome of your Complaint?

If you are still not happy with the response provided, you can ask the independent Parliamentry and Health Service Ombudsman to look at your complaint.

Parliamentry and Health Service Ombudsman

Millbank Tower, London.  SW1P 4QP

Tel: 0345 0154033

Website: www.ombudsman.org.uk

We and our staff have the right to work in a safe, non abusive environment. We operate a zero tolerance policy towards violent or abusive behaviour. We reserve the right to remove offenders from our list and will press for the strongest penalties in law.

Compliments

If you have had a good experience at the Practice and you would like to let us know, please email us on cmicb.receptionbirchwood@nhs.net