1. By Completing an Online GP Appointment Request

Using the Banner on our homepage you can complete a short questionnaire that will go directly to the GP, and they will decide on the most appropriate course of action or appointment that will help you.

2. Booking an Appointment Online

You can book an appointment on-line if you have a SystmOne username and password. Please use the links at the top of this page to do this.

3. Requesting a Home Visit -  more information is provided to the right on this page

4. By Telephoning the Practice

If you are unable to complete the online form, please ring reception on 01925 823502.  The Reception Team will be able to complete the same triage form for you depending on appointment availability that day. The Receptionists will need information for the doctor so they will have to ask questions.

FOR URGENT MEDICAL EMERGENCIES ONLY 

For Urgent medical emergencies only that require the immediate attention from a doctor - please call 01925 823527

This phone line is open from 8.00am- 09.00am and 6.00-6.30pm

For Practice Nurse, Healthcare Assistant, Pharmacist & Blood Test Appointments

Please call our reception on 01925 823 502 and they will be able to book these appointments for you. Blood test appointments are available up to 3 months in advance.

Please be considerate to other patients and remember 1 APPOINTMENT IS FOR 1 PROBLEM AND 1 PATIENT. Asking the clinician to deal with multiple problems or see additional family members, in one  appointment can cause the clinician to run late which has an impact on other patients.

We do provide some flexibility in our appointment system. If you find it difficult to get to surgery during our normal working hours please discuss this with our reception team.

There are several ways you can cancel an appointment you have booked with the practice.

1. Replying to the Appointment reminder text message you have been sent.  This will automatically cancel your appointment.
2. Using the NHS app
3. Telephone the surgery on 01925 823 502

It is important that you inform the reception staff if you are unable to attend your face to face appointment. This will allow that appointment to be offered to another patient.

It is also important we have your correct telephone contact numbers so we can ring you about your health, inform you about test results and call you back for telephone consultations.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list. 

Warrington GPs are working together to provide evening and weekend appointments for those who may find it difficult to get to a GP during the day.

These are appointments which are available:

Monday-Thursday -  6:30pm – 8.30pm - at Birchwood Medical Centre, Padgate Medical Centre & Fearnhead Cross Medical Centre

Friday - 6.30pm - 8.30pm - at various sites across Warrington

Saturdays 9am – 4pm - at various sites across Warrington

Sundays 10am – 2pm - at various sites across Warrington

 There is a range of different appointments available including; telephone,  face to face appointments with GP's and Advanced Nurse Practitioners.

This service is not for Walk In Patients.

To access an appointment please call Birchwood Medical Centre and we will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service. 

This service is commissioned by NHS England/ Warrington CCG.

You will notice our reception team/care navigators ask for a brief outline of your problem when you ring to book an appointment over the telephone or in person at our reception desk.  They will also be reading the eConsults that you send to us via our practice website.

Care Navigation means we have trained our reception staff to help patients by identifying the most appropriate service or member of staff for your particular health problem or need.

They will never offer clinical advice.  It is about offering you the choice to see the most appropriate professional in the practice team or elsewhere to help you get the best care for your problem.  It will often be quicker and means you may not need to see a GP at all.

Such professional or services they sign post you to may be a community pharmacist, social services, Warrington Health & Wellbeing Service or other services locally.  Here are a list of the some the services they may suggest:

www.nhs.uk                    www.mylifewarrington.co.uk

www.patient.info             www.warrington.gov.uk

By working this way, it helps to free up time for our GP's to care for patients with complex or serious health conditions that can only be managed by a GP.  More importantly though, it means people are seen first by the clinician best able to manage their clinical problem.

The choice is always your though and you will never be refused a GP appointment but we hope the next time you contact the surgery and speak to our reception team/care navigator you will see the value of seeing another health professional if they are able to help.  If you would like someone to explain this to you in person, a member of our practivce team would be happy to help.