This page gives you all the information on how to book an appointment at the practice, this includes telephoning reception, requesting a home visit, booking an appointment online & cancelling your appointment.

It also explains what appointments are available to you outside of our open hours of 8am - 6.30pm Monday to Friday.

Here are the ways you can book an appointment at the practice to see any members of our healthcare team.

1. By Telephoning the Practice on 01925 823502

Phone lines are open at 9.00 am for same day appointments, routine appointments and all other queries.

FOR MEDICAL EMERGANCIES ONLY THAT REQUIRE THE IMMEDIATE ATTENTION FROM A DOCTOR - Our phone lines are open between 8.00 - 9.00 am and 6.00 - 6.30 pm. 

2. Booking an Appointment Online

You can book an appointment on-line if you have a SystmOne username and password. Please use the links at the top of this page to do this.

3. Requesting a Home Visit -  more information is provided to the right on this page

4. Online Consultations - see homepage for more information as we are changing to a new system from 4th September 2023.

To help us to help you make an appointment,the following questions will be asked:

1. Your name, address or date of birth
2. Your telephone number
3. Nature of the problem(in brief)
4. Which doctor or member of the Primary Health Care Team is dealing with your particular problem (if applicable)

If your condition is non-urgent you have the option to book for a number of weeks in advance.

Let us know if more than one member of the family needs to be seen. we can give you a longer appointment if necessary. As they will all need their own appointment slot.

We do provide some flexibility in our appointment system. If you find it difficult to get to surgery during our normal working hours please discuss this with our reception team.

Warrington GPs are working together to provide evening and weekend appointments for those who may find it difficult to get to a GP during the day.

These are appointments which are available (from 1st April 2022):

Weekdays 5:30pm – 8.30pm

Saturdays 9am – 4pm

Sundays 10am – 2pm

 There is a range of different appointments available including; telephone,  face to face appointments with GP's and Advanced Nurse Practitioners.

This service is not for Walk In Patients.

To access an appointment please call Brichwood Medical Centre and we will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service. 

This service is commissioned by NHS England/ Warrington CCG.

You will notice our reception team/care navigators ask for a brief outline of your problem when you ring to book an appointment over the telephone or in person at our reception desk.  They will also be reading the eConsults that you send to us via our practice website.

Care Navigation means we have trained our reception staff to help patients by identifying the most appropriate service or member of staff for your particular health problem or need.

They will never offer clinical advice.  It is about offering you the choice to see the most appropriate professional in the practice team or elsewhere to help you get the best care for your problem.  It will often be quicker and means you may not need to see a GP at all.

Such professional or services they sign post you to may be a community pharmacist, social services, Warrington Health & Wellbeing Service or other services locally.  Here are a list of the some the services they may suggest:

www.nhs.uk                    www.mylifewarrington.co.uk

www.patient.info             www.warrington.gov.uk

By working this way, it helps to free up time for our GP's to care for patients with complex or serious health conditions that can only be managed by a GP.  More importantly though, it means people are seen first by the clinician best able to manage their clinical problem.

The choice is always your though and you will never be refused a GP appointment but we hope the next time you contact the surgery and speak to our reception team/care navigator you will see the value of seeing another health professional if they are able to help.  If you would like someone to explain this to you in person, a member of our practivce team would be happy to help.

If you have consented to us to be able to send you text messages and get our appointment reminder text messages for face to face appointments, you can cancel the appointment by replying to the text message orcontact the surgery on 01925 823502 or via the NHS app.

It is important that you inform the reception staff if you are unable to attend your face to face appointment. This will allow that appointment to be offered to another patient.

It is also important we have your correct telephone contact numbers so we can ring you about your health, inform you about test results and call you back for telephone consultations.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.