Current Changes To Expect When You Attend Birchwood Medical Centre
Please be aware of the following when attending our practice:
We do ask anyone who attends the practice to wear a face covering to help protect themselves, other patients and our staff from the transmission of Covid-19.
Do not to come into the surgery without a pre-booked appointment or you have been asked to attend.
Please use the intercom at the door to speak directly to our reception team when you do attend for an appointment, or if you have been asked to provide a sample to be sent for testing.
Our admin team will check your temperature before you enter the building to check for any fever to help protect our vulnerable patients and staff as much as possible.
If you need help with a health concern, please contact us via phone or by completing an online form on our website (eConsult).
A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required.
Our clinical staff will be wearing full PPE which includes surgical mask, apron and gloves during any face to face consultations with patients.
All our staff will be wearing face coverings in communal areas such as the corridors.
Booking An Appointment at Birchwood Medical Centre
This page gives you all the information on how to book an appointment at the practice, this includes telephone reception, requesting a home visit, booking an appointment online & using eConsult. It also explains what appointments are available to you after 6.30pm in the evening at at weekends.
Coronavirus Advice About GP Appointments
Due to ongoing concerns around COVID-19 we are temporarily triaging all requests for face to face appointments.
Online booking of appointments through SystemOne Online has been temporarily suspended to allow us to protect you against the risks of transmission of coronavirus by operating a total triage appointments system.
Please be reassured - we are still open and seeing patients face to face by invitation only after a telephone call with one of our clinicians or if you require a blood test appointment.
This is to ensure we are able to fully assess risk before appointments are booked at the surgery.
For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/
How to Book An Appointment
Here are the ways you can book an appointment at the practice to see any members of our healthcare team.
1. By Telephoning the Practice
Appointments can be booked by telephoning our main reception line on 01925 823502 from 9am Monday to Friday
2. Booking an Appointment Online
You can book an appointment on-line if you have a SystmOne username and password. Please use the links at the botton of the home page to do this.
3. Requesting a Home Visit - more information is provided further down this page
4. Using eConsult Online - full information about eConsult can be found using the link at the bottom of this page
To help us to help you make an appointment,the following questions will be asked:
- Your name
- Your address
- Your telephone number
- Nature of the problem(in brief)
- Which doctor or member of the Primary Health Care Team is dealing with your particular problem(if applicable)
Urgent cases are seen on the day.
If your condition is non-urgent you have the option to book for a number of weeks in advance.
Let us know if more than one member of the family needs to be seen. we can give you a longer appointment if necessary. As they will all need their own appointment slot.
We do provide some flexibility in our appointment system. If you find it difficult to get to surgery during our normal working hours please discuss this with our reception team.
Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.
However, we can visit you at home if your condition means you cannot attend the practice. Please ring 01925 823502 before 11am to request a visit.
You will be asked your name,address and the reason for the visit so that the doctors can decide priority for urgent cases.
We also have access to a Warrington Home Visiting Assessment Service across Warrington for our housebound patients. This service is run by GP's and experienced paramedics who once you have been referred to them will assess your medical problems at home. They will then contact your own doctor to decide on the next course of management for your current problem. This may be that you need an urgent prescription, further tests or referral to an urgent care service. Your own GP remains involved and it does not effect your ongoing medical care but allows you to be assessed at home quicker and more effectively in case urgent intervention is required.
Extended Access GP Appointments - Weekday evenings & at Weekends
Warrington GPs are working together to provide evening and weekend NON-URGENT appointments at Bath Street Health and Wellbeing Centre for those who may find it difficult to get to a GP during the day.
These are appointments which are available Monday to Friday 6 pm to 8 pm, Saturday 8 am to 4 pm and Sunday 10 am to 2 pm.
These are NON-URGENT, PRE-BOOKED appointments only through your GP surgery.
This service is not for emergencies or for Walk In Patients.
To access an appointment please call us and we will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service
Easily accessible, the Bath Street Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes.
Extended Hours at Birchwood Medical Centre
We offer Extended Hours Appointments here at Birchwood Medical Centre
A Practice Nurse and Phlebotomist will hold a clinic every Weds between 7:00 - 8:00 a.m.
GP’s will be available for telephone consultations on selected Tues & Weds between 7:00 - 8:00 a.m. and Thurs between 6:30 - 7:30 p.m.
Please contact Reception for more details and to book an appointment.
Our Reception Team as Care Navigators
You will notice our reception team/care navigators ask for a brief outline of your problem when you ring to book an appointment over the telephone or in person at our reception desk. They will also be reading the eConsults that you send to us via our practice website.
Care Navigation means we have trained our reception staff to help patients by identifying the most appropriate service or member of staff for your particular health problem or need.
They will never offer clinical advice. It is about offering you the choice to see the most appropriate professional in the practice team or elsewhere to help you get the best care for your problem. It will often be quicker and means you may not need to see a GP at all.
Such professional or services they sign post you to may be a community pharmacist, social services, Warrington Health & Wellbeing Service or other services locally. Here are a list of the some the services they may suggest:
By working this way, it helps to free up time for our GP's to care for patients with complex or serious health conditions that can only be managed by a GP. More importantly though, it means people are seen first by the clinician best able to manage their clinical problem.
The choice is always your though and you will never be refused a GP appointment but we hope the next time you contact the surgery and speak to our reception team/care navigator you will see the value of seeing another health professional if they are able to help. If you would like someone to explain this to you in person, a member of our practivce team would be happy to help.
Cancel Your Appointment
It is important that you inform the reception staff if you are unable to attend your face to face appointment. This will allow that appointment to be offered to another patient.
It is also important we have your correct telephone contact numbers so we can ring you about your health, inform you about test results and call you back for telephone consultations.
If you have consented to us to be able to send you text messages and get our appointment reminder text messages for face to face appointments, you can cancel the appointment by replying to the text message.
If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.