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If you have an urgent problem you will be seen on the day you request an appointment. The practice does specialise in providing an acute access system called the same day access where doctors and nurses work together to provide a high quality patient-centred service.
If your condition is non-urgent you also have the option to book up to 4 weeks in advance. Nurses based in our practice treat patients for a wide range of common conditions.
We do provide some flexibility in our appointment system. If you find it difficult to get to surgery during our normal working hours please discuss this with our receptionist or practice manager
If you have a SystmOne on-line user name and password, please use this link to order your repeat prescriptions or book your appointment online
You can request a username and password to order prescriptions using SystmOne on-line by emailing a copy of 1 piece of photo identification and 1 proof of address to email@example.com
If you are on long term medications, your doctor may decide to issue you with a repeat prescription once you are stable on your medication.
This allows you to request more medication from us for up to 12 months without a doctors appointment.
Once your medication is on a repeat prescription you may request in several ways.
However due to the current coronavirus situation - we wish to protect our patients and staff from the risks of transmission from the virus as much as possible. We would encourage patients to order electronically online or via email as handing in paper increases the risks of transmission of the coronavirus.
Please allow 2 working days (excluding bank holidays and weekends) for us to process your repeat prescription.
We would actively encourage all patients to have their prescriptions sent directly to the pharmacy for dispensing.
For safety reasons, we are unable to accept requests for any prescriptions by telephone,or fax.
Should you encounter any difficulty with this arrangement, please discuss this with your doctor.
You can use the online reorder form only if your doctor has set up the medication on our Repeat Prescribing System
You CANNOT order hormone replacement therapy and the oral contraceptive pill using the online reorder form. These types of medication require a review with our practice nurses - so please contact reception regarding this.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
URGENT PRESCRIPTION REQUEST POLICY
We experience a large volume of requests for prescriptions every day. In order to safely and efficiently carry this out and to get routine prescriptions done as quickly as possible, we would like to make you aware of a change in policy of issuing "acute prescriptions".
Medications other than the ones in this list will not be routinely issued on an urgent or acute basis. Requests for routine prescription renewal would require 48 hours for the script to be processed for collection. In addition the pharmacy may require a further 3 days to prepare your medicines.
List of medication that would be issued urgently:
In instances where patients request prescriptions urgently for medications other than the ones listed above, please reassure them that all routine prescriptions are issued within 48 hours and missing medications other ones listed above would not have any serious consequences to their health. In case of doubt please ask the doctor on call.
Patients should be reminded that requests for routine prescriptions should be made well in advance to avoid medication lapses. We will try to accommodate some requests on an individual basis after discussion with medical staff.
Formal written reminders of practice policy on routine prescription would be sent to patients where such requests are repetitive. Case notes of patients should also be coded where such instances are noted.
NHS Warrington CCG undertook a formal public consultation on these proposals which received overwhelming support. On average. 75% of people agree that, unless there are exceptional circumstances, patients will be expected to buy the medicines listed below themselves over-the-counter at a local pharmacy or supermarket.
Medicines that can be purchased over-the-counter for the treatment of minor or short-term conditions:
NHS Warrington Clinical Commissioning Group (CCG) spends approximately £1 million per year on prescribing these medicines.
This money could be better spent on treating more serious conditions such as heart disease and diabetes. Many of these products are readily available, along with advice, from local pharmacies. Some are also available from local shops and supermarkets.
Coughs and Colds : Fever in Children
Gastroenteritis in Children : Urinary Tract Infection
Allergy or intolerance to cows milk in babies : Hayfever
Headlice : Mild Acne : Pain : Piles
Sore Eyes : Threadworms : Vaginal Thursh
For further information please contact www.warringtonccg.nhs.uk
This will mean that pharmacies that dispense for the practice will not be able to reorder repeat prescriptions for patients and patients will be required to order them directly from the GP practice from 27th September 2017. Patients are advised to speak to their pharmacy about collection and delivery options.
If you already order in this way you will not be affected by the change.
From 27th September 2017 we will only accept repeat prescription requests from you, your carer, or a family member/friend and NOT from your local pharmacy.
Vulnerable patients, such as the elderly, or those with learning difficulties/disabilities or additional medical needs will be asked to contact the GP practice for further support.
If you already order from us directly this will not affect you.
Please do not stop taking any medicine unless your GP has told you it is safe to do so. These changes do not mean that if you need a repeat prescription, for example COPD, diabetes, anxiety and depression you will not receive it.
Your prescription will need to be ordered using one of the following options.
1. Ordering online - it is easier than you think and we at the practice will help you to set this up, meaning you can order 24/7. For further details on how to access online ordering please speak to your practice.
2. Drop off or post to us the tick slip - this is the right-hand side of your prescription, selecting only the items you need. If you don't have your slip please put your request in writing listing the medications you require.
Unfortunately we are unable to take prescription requests over the phone. To avoid disappointment please do not ring the practice to request your repeat prescription.
Remember to allow enough time when ordering your repeat prescription for those items that you need. You should order when you have seven to ten days of medicines left so that your prescription is ready to collect at the practice or at your nominated Pharmacy. Please note it takes 48 hours to turn a prescription around in the GP surgery from ordering to it being ready to be collected.
Who to contact if you need more support?
If you feel you or someone you know may need support ordering your repeat prescription or you are a carer for someone who might need help, please contact your GP practice.
You can email your prescription query directly to the surgery on firstname.lastname@example.org
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