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Online Services



Birchwood Medical Centre is open Monday to Friday from 8am to 6:30pm. 

If you have an urgent problem during these times please ring the surgery.          At all other times ring NHS 111

Due to COVID we are operating what is known as total triage, this is a virtual appointment. 

Your GP or nurse will review your problem on your submitted eConsult and will then, depending on your needs offer you advice or advise you about a treatment. This may include giving you test results. The GP or Nurse may reply in the following ways. 

  • Offer you advice or reply to your eConsult directly via email
  • Offer you a telephone call
  • Offer you a video call
  • Ask to see you in person (face to face) or
  • Navigate/ signpost you to other NHS or community services

It is very important we have the correct mobile number and landline number for you.  IF YOU CHANGE YOUR MOBILE NUMBER PLEASE ENSURE YOU LET US KNOW.

You can update your phone number by logging onto Systemonline and updating your details.  A automatic message will then be sent to our admin team.   Or you can email Remembering to include your full name, date of birth & address in the body of the email

e-Consult - Information about the service.

So what do I have to do as a patient to access eConsult and what happens after I submit the form?

You will be able to click on the eConsult Tile on the practice website or on any of the links added to most pages, with the option to get general advice or help for a specific condition or administrative request.

You will then select 'help for a condition' via a range of options – type to search, A-Z list or by body area.

Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from a GP at the surgery.

If selecting ‘treatment and advice from my GP’ then you will be directed to complete an online form about your symptoms. 

You will then be emailed a confirmation of the consultation and will be informed that the practice will respond to you by the end of the next working day at the latest.  

The doctor may respond to your e-Consult in a few different ways.  They may respond back to your eConsult by email, they may call you on the telephone number you provided if there is additional information they need to clarify with you.  Or you may get a text message if a quick response or information is needed.

Please ensure you are able to answer the telephone, if the doctor needs to ring you.  This may come up on your phone as a 'Private Number' so it is important you are able to answer this call if you have submitted an e-Consult to us. 

Please check your junk mail folder for confirmation of the consultation and the any subsequent email response from the surgery.

Frequently Asked Questions about e-Consult


When will I get a response back?


The Practice will aim to respond to your eConsult within two working days as a maximum.

If you submit an eConsult over the weekend, please note it will not be processed until the surgery re-opens on Monday with a response time within two working days from then at the latest (Wednesday 6pm).

I don’t have access to the Internet or find it difficult to use


Not a problem.  Please telephone reception and a member of our admin team can go through some simple questions over the phone using the eConsult lite template.

What about my child?

You can select ‘I want help for my child’ option.

But I need to be seen?

Your eConsult will be reviewed by a clinician and if you need to be seen you will be given an appointment.  We are aiming to reduce the transmission of coronavirus by triaging all our appointments to minimise the risks of the virus to our patients and staff.

But I need to be seen today as an emergency?

Continue to complete and eConsult. eConsult will flag up whether you need an urgent appointment and it will be flagged with the GP to be reviewed by them. 

I completed an eConsult and I was advised to contact the practice for an Urgent appointment?


This happens when a patient reports symptoms that suggest they are too unwell for the eConsult system.

I completed an eConsult, but I have not heard back from the practice.

You do not need to ring us until 6.30pm on the next working day. If it has been more than the next working day since you submitted your eConsult - please check your junk email folder and also your text messages.  If there is no email in your junk folder - please telephone reception & we will check to see if someone has tried to contact you.

Annual Chronic Disease Reviews on e-Consult

We want to continue to offer our patients the same level of care for managing their long term conditions, but also minimise the risks of transmission of coronavirus to all our patients and staff.  We now have the ability to do part of your annual chronic disease review using e-Consult.  This allows the freedom to complete the questionnaire at a time convienient to you and avoid an unnecessary face to face appointment if your disease is stable. 

Currently we are only able to offer this for patients with asthma, COPD, hypertension and those requiring a review of their oral contraceptive pill.  However e-Consult are constantly developing this service and we hope to be able to offer this type of review for other long term conditions in the future.

If you are invited by the practice to complete an e-Consult for your annual review - please use this links below. 

Please note: Your answers will be reviewed by our experienced practice nurses who may then contact you by telephone if further information is required.   If they feel they need to see you face to face in surgery - you will be contacted by the practice to arrange an appointment. 

You may also still need to attend the surgery for blood tests - but you will be advised if this is necessary once your e-Consult has been reviewed.

Click on the Icons below for the Annual Review you require




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Welcome to Birchwood Medical Centre

Increased support announced for patients with COVID-19 symptoms and members of their household

GP surgeries in Halton and Warrington are working with NHS 111 and local hospitals to provide more advice and treatment to patients with COVID-19 symptoms and members of their household who are self-isolating. The support, which includes telephone, video and face-to-face assessments, will be provided to help these patients with a range of health issues and concerns.

Advice for patients with COVID-19 symptoms

If you have COVID-19 symptoms and you need advice or treatment with any health issue, you should contact NHS 111 in the first instance, unless it is a life-threatening emergency, then you should dial 999.

  • If you have possible COVID-19 and you are struggling to cope with your symptoms, you should use the NHS 111 online Coronavirus service -
  • If you have COVID-19 symptoms but have another health concern, please contact NHS 111 online at or via phone.

NHS 111 may then refer you to your GP Practice for further assessment via phone or video call. If clinically appropriate, a face-to-face appointment will be booked by the practice at one of the dedicated face-to-face assessment sites which have been set up in Halton and Warrington. As a result, you may need to go to a different surgery than normal for an assessment with a GP. The sites will not offer testing for COVID-19 and are not public testing sites.

To ensure the safety of patients and staff, only patients who have the complaint and a booked appointment at the assessment sites will be allowed access. Patients will only be allowed to enter one at a time, they will be asked to wait in a car if possible and only enter when they are contacted by mobile phone.

Advice for patients living in a household with someone who has COVID-19 symptoms

If you have a health concern but are self-isolating because you live in a household with someone who has COVID-19 symptoms, you can contact the surgery directly via phone or by contacting the practice via an online form on the practice website (eConsult).

IMPORTANT: please make the surgery aware that you are living in a household with someone who has COVID-19 symptoms.

A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required. Face-to-face appointments for patients who live in a household with someone who has COVID-19 symptoms will take place at one of the dedicated face-to-face assessment sites.

Advice for patients who live in households that DO NOT have COVID-19 symptoms

To reduce any potential risk of infection, patients who live in households without any COVID-19 symptoms will be seen separately from patients with COVID-19 symptoms and members of their household. As a result of the new arrangements, you may be asked to attend a different surgery than usual. If you need to attend a different surgery, we will advise you at the time of booking your appointment.

Please be reminded… do not to come into the surgery without a pre-booked appointment. If you need help with a health concern, please contact us via phone or by completing an online form on our website (eConsult). A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required.

Where can I find out more information?

Read some frequently asked questions for patients here.

Advice for the Clinically Extremely Vulnerable

The guidance for the clinically extremely vulnerable has been updated in line with what was announced on Monday 22 June. You are no longer advised to shield and you can now visit shops, places of worship and other venues. You can return to work if your workplace is Covid-secure but should carry on working from home wherever possible.

You should maintain social distancing wherever possible and adopt other measures to keep yourself safe, such as regular hand washing. More information on how to keep yourself safe can be found here.

Please be aware that local advice may change if incidence rates and transmission becomes a concern. The government will write to those affected when advice is changed.

For the latest local advice for Warrington residents please visit:  

Warrington Borough Council Coronavirus updates

Warrington Borough Council: update for Shielded patients – 31 July 2020

NHS Warrington Clinical Commissioning Group information for shielded patients shielding webpage. 

Advice to the clinically extremely vulnerable has been and remains advisory. 

WellTime Blog - COVID Support


Practice news ….


take our Friends & Family test now

The NHS wants to ensure that you have the best possible experience of care. The Friends and Family test is a way of gathering your feedback about this experience and helping to drive improvement in services. Take the Friends and Family test today by clicking on the image(left).Alternatively please complete a form at reception and pop it in the box in the waiting room. Finally you can complete a simple survey when you use your telephone or mobile to book an appointment. 

Your feedback is important to us as it helps us be more responsive to your needs.

Please Click here to view the Patient Leaflet

NATIONAL DIABETES AUDIT: helping to improve diabetes care - read more

Ask Ollie Website: Information for families and young people - read more

Online Services Records Access: Patient information leaflet ‘It’s your choice’  -  read more


Birchwood Medical Centre has been established since 1976 and serves the communities of Birchwood (Oakwood, Locking Stumps & Gorse Covert) as well as Croft and Culcheth to the north together with Longbarn and Cinnamon Brow to the east. Our current list size is 11,211.

We operate from modern large purpose built premises near to the shopping centre in Birchwood.

We offer full general medical practice services and additional and enhanced services from our team.

At Birchwood Medical Centre, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff will identify themselves on the telephone.

SurgeryBirchwood Medical Centre is a 'training practice'. This means hospital doctors wanting to enter general practice spend twelve months with us in order to gain the experience they need to become family doctors.We also have medical students from Liverpool and Manchester Universities. We also have F2 doctors who spend 4 months in general practice as part of postgraduate training.  As a training practice, your medical records may be used for educational purposes.

This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates. The practice is within the Warrington NHS area. 

SystmOne Online Services - Repeat Prescriptions and Appointments

If you have a SystmOne on-line user name and password, please use this link to order your repeat prescriptions or book your appointment onlinePlease Note that any controlled drugs cannot be sent electronically to your nominated pharmacy.

If you are interested in this on - line service, including access to a summary care record, please contact reception for a code. 

(Site updated 30/04/2021)

Contact Details

Birchwood Medical Centre

Contact Telephone

01925 823502
01925 823502
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