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Noticeboard

Urgent Appointments

If you have an urgent  problem you will be seen on the day you request an appointment. The practice does specialise in providing an acute access system called the same day access where doctors and nurses work together to provide a high quality patient-centred service.

If your condition is non-urgent you also have the option to book up to 4 weeks in advance. Nurses based in our practice treat patients for a wide range of common conditions. 

We do provide some flexibility in our appointment system. If you find it difficult to get to surgery during our normal working hours please discuss this with our receptionist or practice manager

Interpreter Service

The practice is able to provide an interpreter service for patients if required. Interpreter services are provided by Language Line Services. A number of services are offered by Language Line including interpreter service either over the telephone for language interpretation or face to face for sign language and also translation of documents service.

 

If an interpreter is required practice staff will try to establish which part of the world the person is from. Staff will open the language identification card and show the person the languages listed. The message underneath each language says “point to your language. An interpreter will be called.”

 

Staff are able to telephone Language Line  stating which language is required. A telephone (preferably with speaker but not necessary) will be available fot the patient and member of staff . An interpreter will engage in a three way dialogue.  



 
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