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Care Quality Commission

                                      

 Statement of Purpose

Birchwood Medical Centre is a general medical practice which provides primary care and medical services to its registered population.

The practice team is composed of a partnership of general practitioners, a practice manager, practice nurses, healthcare assistants, a physiotherapist and secretarial and administrative staff who aim to provide high quality healthcare services in a professional and efficient way. The practice has a focus on training and works with other community services to provide holistic care.

As the first point of contact within the health care system the practice aims to provide good access to those who are ill or need advice, dealing with all health problems regardless of age, sex or any other characteristic or disability of the patient concerned. This access may be at the surgery at a designated appointment time or on a home visit.

The practice aims to provide care that is patient-centred and tailored to the individual and benefits from a doctor/patient relationship built up over time by the provision of continuity of care. Patients will be involved in decisions about their care planning and regular satisfaction surveys will be conducted and the results used to further improve the service. Complaints will be handled promptly and according to the practice policy.

The practice manages both acute and chronic health problems and aims to improve health outcomes for patients with a chronic disease by managing them in an organised way with a comprehensive call and recall system. It also aims to actively promote health and wellbeing with appropriate and effective intervention.

The practice is committed to ensuring that patients and their carers are treated with respect and that there is a managed healthcare environment which minimises the risk of infection to patients, staff and carers.

The practice endeavours to make efficient use of health care resources through co-ordinating care, reflecting on performance, working with other professionals in the primary care setting and by managing the interface with secondary care, but taking an advocacy role for the patient when it is needed.

For full details of our CQC Statement of Purpose and Certificate please click on the links below

website/N81114/files/Statement_of_Purpose_July_12.doc

website/N81114/files/CQC_Registration_Certificate.pdf

CQC Report 2015                                                             Reviewed 28/03/2018



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